Public legal document

End User Licence and Software Services Agreement

SchTap provided by JEB Nexora.

Version
1.0
Effective date
1 July 2026
Provider
JEB Nexora
Contact
support@jebnexora.com
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Contents of this document

Effective Date: 1 July 2026

This End-User Licence and Software Services Agreement (Agreement) is a binding contract between:

  • JEB Nexora of P. O. Box YK 834, Kanda - Accra; No. 90 Norley Street, North Dzorwulu - Accra; GA-158-4943 (Provider, we, us, our); and
  • the school, education unit, institution, organisation, or legal entity that creates an account, subscribes to the Services, or permits users to access SchTap (Customer, you, your).

By creating an account, clicking acceptance, or using SchTap, you agree to this Agreement.

1.1 You confirm that you have read and understood this Agreement.

1.2 If you accept on behalf of an entity, you represent that you have authority to bind that entity.

1.3 If you do not agree, do not use the Services.

2.1 SchTap is provided as a hosted software-as-a-service platform for school operations, records, attendance, billing, assessments, reporting, and related workflows.

2.2 We may improve, modify, or retire features where reasonably necessary for security, reliability, legal compliance, or product evolution.

2.3 Material changes that significantly reduce core subscribed functionality will be communicated through in-app notice, email, or account notice channels.

3.1 Subject to payment and compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable right during your subscription term to access and use SchTap for your internal educational and administrative operations.

3.2 You may allow access only to authorised users within your approved scopes, roles, and subscription limits.

3.3 All rights not expressly granted are reserved.

4.1 You must provide accurate account, institutional, and billing information.

4.2 You are responsible for configuring your tenant, assigning user roles, and maintaining current administrator contacts.

4.3 We may rely on instructions issued from authorised administrator accounts until you notify us and we process an authority change.

5.1 You control who becomes an authorised user and what permissions each user receives.

5.2 You must apply least-privilege access, review permissions periodically, and remove access promptly when no longer required.

5.3 You are responsible for activity under your accounts except where directly caused by a security failure within systems exclusively controlled by us.

6.1 Users must keep credentials, one-time codes, recovery details, and devices secure.

6.2 You must maintain accurate authentication contact details, prevent credential sharing, and notify us promptly of suspected unauthorised access.

6.3 We may require resets, session revocation, additional verification, or temporary restrictions where security risk is reasonably suspected.

7.1 You must use SchTap lawfully and only for legitimate educational or institutional purposes.

7.2 You must not:

  • reverse engineer, decompile, or disassemble the Services except where law prohibits this restriction;
  • resell, rent, lease, or sublicense the Services without written permission;
  • bypass tenant, school, role, entitlement, or security boundaries;
  • upload malicious code or unlawfully obtained material;
  • interfere with availability, performance, or integrity of the Services;
  • use the Services for unlawful surveillance, discrimination, harassment, or fraud.

7.3 We may investigate suspected misuse and cooperate with competent authorities where legally required.

8.1 As between the parties, you retain ownership of customer data you submit or control.

8.2 You grant us a limited licence to host, process, transmit, back up, and display customer data only as needed to provide, secure, support, and improve the Services and to comply with law.

8.3 We may generate and use aggregated or de-identified analytics that do not reasonably identify your institution or individuals.

8.4 We do not sell identifiable customer data.

9.1 Each party must comply with applicable privacy and data-protection laws.

9.2 You are responsible for lawful basis, notices, consents, and user instructions for personal data you control.

9.3 We implement commercially reasonable technical and organisational safeguards for systems under our control.

9.4 Where required by law, we will notify you of confirmed reportable security incidents affecting your data without undue delay.

10.1 During an active subscription, you may access and export available data through supported features.

10.2 After termination, data access, retention, and deletion are handled under plan rules, legal obligations, and documented retention policy.

10.3 You are responsible for exporting records you need before any communicated post-termination access window ends.

11.1 SchTap may integrate with third-party services such as payments, messaging, identity, and hosting providers.

11.2 Third-party services are governed by their own terms and policies.

11.3 We are not liable for outages, policy changes, data handling, or failures caused by third-party services beyond our control.

12.1 You must pay all agreed subscription and usage fees when due.

12.2 Fees are non-refundable except where required by law or expressly stated in writing.

12.3 Overdue amounts may result in reminders, suspension, or restriction until payment is resolved.

12.4 You are responsible for applicable taxes and statutory charges, excluding taxes on our net income.

13.1 We provide support and service management according to your active plan and published support channels.

13.2 Availability may be affected by maintenance, emergency security actions, internet or telecom failures, and third-party dependencies.

13.3 We will use reasonable efforts to communicate planned maintenance in advance where practical.

14.1 We and our licensors retain all rights, title, and interest in SchTap, including software, architecture, documentation, trademarks, and related intellectual property.

14.2 This Agreement does not transfer ownership of our intellectual property to you.

14.3 You retain rights in your own trademarks and customer data.

15.1 Each party must protect confidential information received from the other party using reasonable care and use it only for this Agreement.

15.2 Confidentiality obligations do not apply to information that is publicly available without breach, lawfully known beforehand, lawfully received from a third party, or independently developed.

15.3 A party may disclose confidential information when required by law, and where legally permitted, will give prior notice.

16.1 Except as expressly stated in this Agreement, the Services are provided on an as-is and as-available basis.

16.2 To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

16.3 We do not warrant uninterrupted or error-free operation, universal compatibility, or that every defect will be corrected.

17.1 To the maximum extent permitted by law, our aggregate liability arising out of or related to this Agreement is limited to the total fees you paid in the twelve months preceding the event giving rise to liability.

17.2 Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost goodwill, or business interruption.

17.3 Nothing in this Agreement excludes liability that cannot be excluded under applicable law.

18.1 You will defend and indemnify us against third-party claims arising from your unlawful use of the Services, your breach of this Agreement, or your customer data, except to the extent caused by our fraud or wilful misconduct.

19.1 We may suspend or restrict access where reasonably necessary for security, legal compliance, unpaid fees, or material breach.

19.2 Either party may terminate for material breach if the breach is not cured within a reasonable notice period.

19.3 On termination, your licence ends and outstanding lawful payment obligations remain due.

20.1 We may update this Agreement to reflect legal, security, operational, or product changes.

20.2 We will provide notice of material updates through the platform or registered contact channels.

20.3 Continued use after the effective date of an updated version constitutes acceptance where permitted by law.

21.1 This Agreement is governed by the laws of the Republic of Ghana.

21.2 The parties will first attempt good-faith resolution through designated contacts.

21.3 If unresolved, disputes are subject to the jurisdiction of competent courts in Ghana, without limiting either party's right to seek urgent injunctive relief.

22.1 This Agreement, together with incorporated policies, forms the entire agreement regarding your use of the Services.

22.2 If any provision is unenforceable, the remaining provisions continue in effect.

22.3 Delay or failure to enforce a right is not a waiver of that right.

22.4 You may not assign this Agreement without our prior written consent. We may assign this Agreement to an affiliate or successor in connection with merger, acquisition, or business transfer.

22.5 Contact: support@jebnexora.com

By using SchTap, you acknowledge that you have read, understood, and agreed to this Agreement.